FAQ

Our dry times typically range from 2 to 6 hours. On average, it takes about three to five hours. Humid days may take your carpet and furniture longer to dry. Many factors, including weather, humidity, and airflow can affect the time needed to dry. With the hot water extraction method (steam cleaning), drying time is minimal and depends on the following factors: Type of carpet material, weave, and pile level of soil air circulation in the home humidity levels. Encapsulation carpet cleaning has the fastest dry times and is known in the industry as low moister cleaning. We offer both hot water extraction and encapsulation carpet cleaning methods.

Encapsulation carpet cleaning also known as “encap” or “encapping.” is a low moister carpet cleaning method which has been used in residential carpet cleaning and commercial carpet cleaning. Encapsulation uses a very new and revolutionary different type of chemistry! The encapsulation cleaning system applies a cleaning solution containing a crystallizing, acrylic polymer.

It is this polymer that helps create the magic of encapsulation. Encapsulation formulas also contain other cleaning components such as surfactants. The other ingredients, aid in breaking the bond between dirt, grease & grime and the carpet fibers. The encapsulation cleaning solution is usually worked into a carpet with an agitation machine. The machine types used include Cimex, Rotary Brush, Rotary Bonnet, Oscillating Pad (OP). There are others as well.

The agitation facilitates in breaking the chemical bond between dirt and fiber. It also mixes the encap solution with the soil and sticky-residue. Upon drying, the solution crystallizes rendering the residue to be completely non-sticky. Routine vacuuming removes the encapsulated particles. Whichever machine is employed, well-formulated encapsulation detergents can produce remarkable and incredible results! Most suppliers of encap products explain it as surrounding or encapsulating the dirt.

There are many reasons to regularly clean your carpet and upholstery. Health (Carpeting and fabrics that you do not clean and properly maintain have the potential to cause a variety of health problems inside the home or workplace). Carpet Lifespan (Extend the life of your carpet simple routine professional cleaning). If the soil is not removed from the carpet what can happen is the fibers of the carpet become scratched on a microscopic level which causes perminate damage to the carpet. Even after cleaning the carpet the damaged caused by the soil can leave the carpet looking dull. Having regular carpet cleaning services maintains the sparkle of the carpet for a longer period of time. Regular vacuuming is important as well to maintain the life of your carpet. Appearance (Regularly scheduled cleanings can help maintain the original look and luster of your carpet) It depends on the household. If your home has children, pets, smokers, or just a large family in general, you will need a cleaning more often than the alternative. The carpet is the largest filter in the home trapping soil, dust and particles in the air. Usually, it’s about every six to twelve months. The first reason is obvious: cleanliness. Over time, carpets accumulate dirt, dust, allergens, stains, and smells. This causes them to discolour, appear blotchy, and look haggard. A dirty carpet can also make your indoor allergies worse. Having your carpet cleaned regularly is the best way to preserve its appearance, minimize indoor allergens, and extend the life of your carpet.

Cleaning carpets regularly is important if you have asthma, allergies, or other health issues. IICRC recommends professional cleaning every 6 to 12 months, depending on level of soiling and whether there are children or pets on the premises. This varies from household to household. For example, if someone in your household smokes or has pets or busy children, it is recommended to have your carpets cleaned more frequently. Furthermore, if you know your home tends to be more on the messy side of things, regular carpet cleanings will likely be in your best interest. Typically, carpets should be cleaned at least every 6-9 months, especially in high-traffic areas. Some clients like to have their carpets cleaned in the spring time during their spring clean up of their home or business. Some customers like to have their carpets cleaned before and after holidays so that their home looks great for guests or cleaned after the guests have accidently soiled the carpets. Some commercial customers will carpet clean in September when everyone goes back to work after the summer holidays. Some customers like to have their businesses carpet cleaned during the winter holiday when the office is empty. No matter when you like to have your carpet cleaned the important fact to take away is that the carpets are recommended to be cleaned every 6 to 12 months.

How often your furniture needs professional cleaning depends on how heavily you use it. Most people don’t know how dirty a heavily used sofa or chair can become! Choose a professional option to get the best results without over wetting or over soaping your furniture. Instead of spending lots of money to buy a new sofa or chair steam cleaning your furniture can bring some excellent results. Once a year is recommended for furniture cleaning.

Vacuuming is essential to the longevity of your carpet. It is recommended to vacuum your carpet as often as possible. When vacuuming move your vacuum slowly to facilitate maximum suction is applied and the brush on the vacuum head can provide the most amount of agitation. When vacuuming move north to south and east to west to ensure that all sides of the carpet fiber are vacuumed. Edging is also recommended since often soil will hide close to the edges of the wall. Using a soft brush attached to your vacuum is also advantageous for removing dust, hair and soil that sits on top of the baseboards. Doing a quality and thorough vacuuming jobs results in better air quality in your home or business. Vacuuming beforehand removes debris and ensures a high-quality deep clean. Not vacuuming results in mud being created as the solution contacts the soil sitting on the carpet fiber during the carpet cleaning process. The water solution can also push the soil on top of the carpet deep into the fibers. The soil on top of the carpets also renders the prespray to be less effective resulting in diminished cleaning results. It is recommended to vacuum your carpet before the steam cleaning appointment. It is recommended to vacuum your carpets regularly as a part of general carpet maintenance. Vacuuming twice a week helps preserve your carpet’s appearance and keep it in good condition.

Yes, you should remove any furniture from the areas that you want cleaned. Put away all decorations, nick knacks and breakables. Removing all the items before the carpet cleaning technician arrives ensures that all items are removed off the carpet so that the technician can spend 100% of their time focusing on doing the very best job cleaning your carpets. Instead of spending time moving nick knacks off the carpet the carpet cleaning technician will have more time to flush your carpets for a deeper clean, more time to scrub your carpets to remove those hard to remove spots and more time to do dry passes to ensure the carpets dry as fast as possible. Moving the carpets before the carpet cleaning technition arrives also helps with cleaning more carpet cleaning surface.

You can walk on your carpet immediately but we recommend that you limit traffic until completely dry. You can walk on your carpets as soon as we walk out the door, but we recommend a very limited traffic path until it’s entirely dry. On flat surfaces, like tile and hardwood, be careful when wet, because it will be slippery.

The cleaning agents that we use have been hand picked. A tremendous amount of time has gone into testing, research and consulting to ensure that we utilize quality cleaning solutions. When we talk to our clients often, we are told that they care about their family, their children, their grand children, their pets and their own personal health. Mobi Cleaning Canada carefully listens to our clients and cares deeply about ensuring that our customers requirements are respected and listened to. Our products are nontoxic and safe for pets & children. We have cleaning agents with scents and also cleaning agents that are unscented. Mobi Cleaning Canada has found that some customers enjoy the scented cleaning agents and there are many customers who care about having unscented cleaning agents. Mobi Cleaning Canada has selected a wide variety of cleaning agents to cater to the unique needs of our customers.

Our technicians have work experience and training to ensure that the job is done correctly.

When you clean your carpet and furniture it removes pollutants and makes for a more friendly breathing environment resulting in helping with our clients allergies.

Let’s begin by defining the difference between a spot and a stain: a spot is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods (The foreign material is on or around the carpet fiber). A stain is a foreign material (soil, liquid, etc.) on the carpet that is not usually removable by standard cleaning methods. (The foreign material has penetrated soaked into fiber and has changed or damaged the fiber itself). Some stains may be very difficult or impossible to remove. If we can not remove the stain, then it may not be possible to remove it. It depends on the stain. Some are difficult or simply impossible to completely remove, but we always use advanced stain removal processes and cleaning agents that are not available over-the-counter. Our success rate on stain removal is very high for all different kinds of stains. Mobi Cleaning Canada will do their best to remove every stain and discolouration from your carpet. However, some stains are impossible to remove. Consequently, no cleaning company can guarantee that 100% of the stains will be removed. Any spot that is not removed during the regular cleaning process is considered speciality spot cleaning which is not included in the standard carpet cleaning price. Speciality spot cleaning is quoted upon and discussed with the client before Mobi Cleaning Canada attempts to remove the spot.

Dirt acts as an abrasive when trapped in your carpet or fabrics and it is recommended to remove it using a professional cleaner to reduce wear and prolong the appearance and life of your carpet. Removing soil will help to extend the life of your carpet, rugs and fabrics.

Our process leaves your carpet fresh, clean, sanitized, sparkling, brighter colors, odour free, residue free and soft to the touch.

Mobi Cleaning Canada recommends that you reapply protector after professional cleaning to restore the original stain resistance. Some manufacturers even require it as part of the warranty on the carpet. It is wise to apply protector on the carpet after it is steam cleaned to ensure that the carpet stays spot free as long as possible.

With the cost of replacing carpet being expensive today, it is always recommended to clean carpet professionally first. It costs far less and may make a world of difference. In many case we have had situations where the owner wanted to replace the carpet but once Mobi Cleaning Canada steam cleaned the carpet the customer was so happy with the results they were able to save money and forgo the expense of replacing the carpet.

Carpet actually acts like a filter to trap pollutants that a professional carpet cleaner can remove. As long as you maintain a regular cleaning schedule, carpet provides much better indoor air quality than hardwood. When customers have hardwood they will notice there is more dust in the air which settles on their shelves, TV and many other surfaces around the home resulting in constant dusting. The carpet is not dirty or the source of the dirt. The source of the soil and dust come from outside the home, from food that accidently drops on the floor, from dead skin produced by humans and animals and many other sources. The carpet acts like a filter and traps these contaminates that would circulate in the air.

When you vacuum your carpet, you are removing the surface dirt and contaminants and giving it a fresher look. However, over time, the carpet fibres become soiled with ground-in dirt and oils from daily life, spills, children, pets, and other causes. If left undisturbed, these contaminants not only affect the appearance of your carpet; they also cause it to wear out faster and, more importantly, they can pose health risks, especially to people with allergies or asthma and to small children who spend a lot of time on the floor. The best way to maintain a cleaner and healthier home is to supplement your regular vacuuming with professional cleaning, which will get deep below the surface to remove what you can’t see. In the same way, furniture and upholstery should be routinely maintained to retain its original appearance; this includes tending immediately to spills and stains. A professional carpet cleaner can help you extend the life and esthetic appeal of the fabric and reduce the level of pollutants it has absorbed over time.

No two carpets are the same when soiled. A professional has the knowledge, training, expertise, processes and equipment needed for each situation. They will determine the correct procedure and technique for multiple carpet and upholstery fabric care and complete the task professionally and efficiently. Most rental machines are unable to provide the superior cleaning you will get from professional equipment. They cannot reach the required high temperature or vacuum strength, and the cleaning product will either be inferior or unable to perform as needed with these machines. Additionally, excess moisture and soap residues remain in the carpet, leading to problems such as bacteria, microbes, and mold growth. Soap left in the carpets will also act like a magnet, attract and hold soil resulting in dark spots forming over a period of time on the surface of the carpet, area rug or fabric. A trained carpet cleaning professional is knowledgeable in the PH (Potential Hydrogen) scale and knows how to leave the carpets residue free, clean and soft to the touch. Knowledge into the PH scale of cleaning agents, types of fibers and the PH of common spots is paramount in the cleaning process. Professional cleaning removes the risk while giving you peace of mind that the job will be done professionally.

It is recommended to vacuum, remove family heirlooms and smaller items to another area or room. Some areas recommend is to move items on top of the bed. Move some items onto hard surface areas such as the dinning room, bathroom and kitchen. Larger items that cannot be moved will be discussed upon arrival. Noises may frighten children or pets during cleaning. It is recommended to move them to another room while cleaning is in process. We strongly recommend that you vacuum beforehand. Please make sure all visible debris is removed. We will move most furniture if necessary and within reason. Therefore, bookcases, fish tanks, beds, side tables, arm chairs, sofas, armoires, etc. will not be moved. Please remove all fragile items and décor, so we don’t accidentally damage any of your belongings. If you have certain spots of concern, let us know before we arrive so we can give them special treatment and plan for how we will solve your particular spots. We love animals and children but the tools are heavy and dangerous and the equipment can be loud resulting in our advisement that small children and pets to be removed from the work areas. Some customer have put their pets in kennels, a friends home, leave the home with their pet for a walk, backyard and outside on the balcony.

The type of stain, the use of consumer-based stain removers, the length of time it has been there, and the type of carpet fibre all affect stain removal results. We are able to remove most spots but, unfortunately, we cannot guarantee that they will always come out. We will do what it takes to get the best results. The word stain in the industry of carpet cleaning means stay in referring to a spot that can not be removed. A spot can be removed and a stain is permanent.

We accept payment by cash, e-transfer, Visa, and MasterCard.

Child-friendly and pet-friendly products are available upon request. Please be sure to specify ahead of time if you would like our technician to use these.

Your carpet’s life can be extended just from a routine professional cleaning. Many carpet manufacturers require this when it comes to satisfying the integrity of their warranties. When cleanings are avoided, your susceptible to holding in even more dust, dirt, dander and allergens. Getting regular cleanings can restore the original look and luster of your carpet. Often part of the landlord agreement carpet cleaning is a requirement for the tenanted when moving out. When selling a property carpet cleaning is also recommend as buyers often want a move in ready home, something they can enjoy with little to no work required. If you are a buyer the best time is to carpet clean before your move in. When there is no furniture in the home a thorough deep cleaning of the carpets wall to wall can be done resulting in a clean, sanitized, healthy and odour free home.

We use a method called hot water extraction with very powerful equipment more commonly known as “steam cleaning.” Carpet manufacturers recommend this method because it picks up the dirt without harming the fabric. We use some of the most powerful equipment to get the job done right. We also offer encapsulation carpet cleaning for residential and for commercial which is able to achieve excellent results with quick dry times.

It’s called “wicking.” Wicking occurs as the carpet dries. As the water evaporates it pulls soil deep from the bottom of the carpet up to the tips of the carpet fiber. To avoid this issue, you need a professional steam cleaning process. It is very important to have a deep cleaning of your carpets. It is very important to flush the carpets. It is very important to clean the carpets slowly to extract the maximum amount of soil from the carpet fibers. If the soil is removed there is no opportunity for wicking to occur. Over wetting the carpet, improper soil extraction and a rushed job often result in wicking. Mobi Cleaning Canada provides a quality none rushed service.

Our cleaning process will remove most, if not all, of the usual odors. Some other odors that are more stubborn, like from pets, can linger, which can be knocked out with a deodorizer. We have specialized cleaning agents to neutralize, sanitize and clean your carpets. We also have specialized cleaning agents specifically designed to remove odour, treat pet urine and feces.

Running your vacuum over your carpets after a professional deep clean is great but remember to do it only after your carpet is completely dry. Vacuuming your carpet when it’s still damp could cause dirt to be transferred from your vacuum cleaner.

Turning on a dehumidifier is one of the best ways to speed up the carpet drying process. They remove moisture from the room and collect it in a storage tank or direct it toward a drain. If you do not own a dehumidifier air flow can help to improve drying times and opening windows can help, unless it is very humid outside. Use floor fans in areas with damp carpet will help to move the humid air created by evaporation out of the space, and dry the carpet more quickly.

Just because the carpets were cleaned does not mean you are immune to new bacteria and new soil in the carpet. Often a clean looking carpet once steam cleaned results in tea or coffe colored water. Carpet that’s are neglected, and not vacuumed consistently, can become a breeding ground for bacteria to live. This can be dangerous for your kids and pets who may lay on the carpet.

Only when the water is clean, can you be sure that your carpet is thoroughly cleaned. To reduce this dirt, never walk on carpets with shoes you have worn on the street and clean with a vacuum cleaner at least once a week.

Naturally, all carpet cleaners will leave some moisture, which will dry out in the hours following the cleaning process. However, if the carpet remains wet long after cleaning, it’s because the final step of that process was insufficient. Another factor in prolonged wet carpets is the amount of humidity in the air. Days that are cold and wet will result in longer dry times.

After Mobi Cleaning Canada cleans your carpets, we open the windows, use fans to remove excess moisture from the air. It is not recommended replace the furniture or walk on the carpet until it’s completely dry.

24 to 48 hours Mold growths, or colonies, can start to grow on a damp surface within 24 to 48 hours.

Mobi Cleaning Canada advises not to place your furniture back on your carpet too quickly after it’s cleaned and is still damp, the furniture can create stains or rust. Another risk of placing furniture and items back on the carpet is that you end up trapping the water under items. It is recommended to act in a way that is conducive to the drying process rather then counter intuitive to the drying process. Trapping or covering up moist and water surfaces is not recommended.

If your household is prone to spills or accidents that are difficult to clean, a small cleaner may be a worthwhile purchase to have on hand. However, for more general cleaning of your entire carpet surface, it’s highly recommended to have a professional come to do it.

Warmer is better for drying!

Professional carpet cleaning can successfully remove about 98 percent of dirt and pollutants from your carpets. However, if you only do it once every six months, a lot of bacteria could flourish on your carpets in between cleaning.

A general rule that applies to all is that normally, you should vacuum at least once a week. However, this rule changes depending on the traffic in the area you are looking to clean. If you live alone, with a friend or a spouse, it is only ideal and realistic to vacuum once every week.

Start vacuuming at the top of the staircase, using the hose and crevice tool attachment to get right into the corners of each thread, and run along the edges too. Change the nozzle for the horizontal brush and work your way back up the stairs, vacuuming the horizontal surface of each one as you go. It is recommended to do a deep vacuumed of the tread, riser and bullnose of the stairs. Even if the riser looks clean you will be amazed on how much nicer the riser looks after you vacuum it. Dust that settles on the stairs can leave a dull appearance to the carpet fiber.

Professional carpet shampooing can often remove those animal smells and the smell of a dog that’s gone too long without a bath or proper grooming. Carpet shampooing or steam cleaning can also pull up the fresh waste that a dog or cat might have tracked over the carpet recently, removing those unpleasant odors as well. Mobi Cleaning Canada has special process and solutions to neutralize, sanitize and treat pet urine and pet feces. Speciality cleaning, chemicals, cleaning process and training is required to deal with pet urine and pet feces spots.

Carpet cleaners use a combination of cleaning solution, powerful scrubbing brushes and vacuum suction. Carpet cleaners inject a mixture of cleaning solution and water deep into your carpet fibres. Brushes then agitate, scrub and loosen the dirt and/or spot and then the powerful vacuum suction lifts it away.

Mildew refers to certain kinds of mold or fungus. The term mildew is often used generically to refer to mold growth, usually with a flat growth habit. Molds include all species of microscopic fungi that grow in the form of multicellular filaments, called hyphae.

Carpets will be harder to clean if spots are allowed to become stains, and deeper soiling can permanently damage your flooring. If you don’t want to replace your carpets in spring, it’s a good idea to clean them during winter. It is not advisable for owners to try to remove the spots themselves with off the shelf carpet cleaning solutions because this can possibly set the spot and convert a spot which can be removed into a stain which can not be removed.

Vacuuming slowly will allow your machine to suck up more dirt and dust, and ultimately get your rugs and carpets cleaner. Slow vacuuming allows the brush to agitate the carpet properly and suck up the unclean bits that emerge.

Some of the symptoms of mold in a house are: runny nose, congestion, eye irritation, sneezing, coughing, sore throat, skin rash, headache, lung irritation, wheezing, feeling tired, poor sleep, dark circles under your eyes and loss of sleep.

Mobi Cleaning Canada uses rinsing agents which will clean, prevent browning and also return the carpets to a neutral and soft condition.

When you hire Mobi Cleaning Canada we have a tool called a CRB (Counter Rotating brush) which is a commercial grade tool that will deep scrub your carpets, fluff your carpets and even out the lay of your carpets.

Carpets in general last 5 to 15 years. In some cases Mobi Cleaning Canada has observed carpets that have been well taken care of last 30 years.

In general, the higher the number of stitches per inch, the higher the quality and the greater the durability of the carpet. Face weight, expressed in ounces per square yard, measures the yarn’s face fiber. For high quality carpet, face weight is typically 32 ounces per square yard or higher.

Depending on the material, carpet padding can last up to 25 years. Although, the most popular foam-based carpet padding only lasts around 10 years. Over time, and especially in high-traffic areas, your padding can degrade and become misshapen and dirty, just like the carpet above it.

A low-pile carpet is the best choice for dog hair because the fibers are short, so they don’t trap and hide dog hair and pet dander. Loop fiber carpets like Beber carpet are also recommended because the dog hair can’t easily embed into the carpet when the fibers are looped and densely woven.

Blooming refers to untwisting at the tips of a cut-pile tuft. This can happen to any cut-pile carpet fiber. Carpets with more twist originally are less likely to show this loss of twist. Carpet fibers that are well heat-set will hold their twist the best.