Terms and Conditions

Welcome to the terms and conditions section of the website

0WhiCARPETS & UPHOLSTERY

By accepting the work order, customer agrees to the following terms.

1. CAUTION- Walking from a wet carpet onto a hard surface can be very slippery! For safety, stay off of recently cleaned carpet for at least 4 hours or until completely dry. Most of the drying and fiber protection of the carpet takes place in the first 4 hrs.
2. To avoid stains or rust spots, please do not put any small items such as lamps, tables, chairs, etc., back on the carpet until after 24 hours. Do not remove any pads or blocks our technicians may have placed under furniture until the carpet is completely dry – usually in 48 hours.
3. Rippling can occur under certain conditions even when carpet is properly installed. Adhesive that holds the backing together can absorb moisture and expand. In most cases, this rippling will disappear within 72 hours.
4. Note that in some instances, cleaning/treatment of carpets (due to the sudden rise in humidity) can trigger the alarm on Carbon Monoxide Detectors. There is no need for concern.
5. Some spots are difficult to treat and while every effort is made to treat all spots, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such spots cannot be removed. Pet owners should know that an odor may sometimes result from a fungus, bacteria urine crystals and ammonia that is released upon washing. To treat urine and feces this requires a special process and cleaning agents. Pet urine and feces treatment is an additional charge on top of the basic carpet cleaning service. A price for pet urine and feces will be presented to the customer for their approval before the work begins. Bleach spots on carpet cannot be removed because bleach has removed the original pigmentation of the carpet that was applied during the manufacturing process. Carpet cleaning does not add color back to the carpet that was removed from the bleaching processes. Bleach spots will require the carpets to be died or replaced by a carpet repaired technician. While our carpet cleaning tools, cleaning solutions and processes are effective in regards to sanitization, soil removal, odour removal and spot removal sometimes some spots are not removed. Any spots not removed during the regular cleaning processes are deemed as specialty spots which requires specialty cleaning processes and specialty cleaning solutions in order to attempt to remove these spots. Specialist processes and specialty cleaning solutions is an additional fee which will be presented to the owner for their approval before the work begins. Even though we have procured the very best tools, processes, spotting solutions and will make great effort to remove the spot some spots cannot be removed. A spot that cannot be removed is considered a stain. Full payment will be due regardless of the spots being removed or not removed to pay for the time, commercial grade tools and expensive specialty cleaning solutions that were used in an attempt to remove the spot.
6. If a technician finds on your premise, or reasonably believes he/she has found, hazardous waste, urine, feces, harmful materials (ex. asbestos or mold), or the presence of other materials such as substantial amount of powder carpet freshener, adhesives, or other cleaning agents, chemicals or materials, the Client understands that the presence of these materials may require additional cleaning and potentially multiple cleaning visits. Client agrees to assume all costs of additional steps to clean or otherwise address such condition. Client understands that these additional treatment costs are not part of initial Estimate or Invoice.
7. All returned checks are a minimum $50 charge in addition to the amount written.
8. Client must make provisions for & assumes the cost of damages resulting from failure to move heavy furniture & appliances such as beds, pianos, pool tables, refrigerators, safes, etc. Client must remove breakables & personal items of irreplaceable or high value from service area and, for safety, client agrees to have all items off the floor before Mobi Cleaning Canada arrives
9. If client or authorized agent is not present during cleaning, Mobi Cleaning Canada will provide the basic deep clean service and will provide no spot removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time in writing which can take the form of an email, social media message, app message or text message directly sent by the client to Mobi Cleaning Canada.
10. Client’s balance must be paid immediately after the service has been performed. In the case of large companies that issues checks. The parties agree that it is difficult to estimate the actual damages that Mobi Cleaning Canada will incur as a result of CLIENT’s failure to pay the amount due per contract. CLIENT therefore agrees that he/she/it will pay 10% compounding monthly interest on any unpaid balance as liquidated damages fees. In addition, If Client fails to fulfill any term of this agreement, including defaulting on any payment due, Mobi Cleaning Canada shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees and any other costs incurred by Mobi Cleaning Canada in attempting to collect or enforce its rights under this Agreement.
11. Customer must notify Mobi Cleaning Canada of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
12. Customer must report any reappearance of spots, odors or other cleaning related issues within 3 days of service; moisture problems within 24 hours.
13. By accepting the scheduled appointment, the Client is affirming that they have the authority to authorize this treatment and they agree to be responsible for the costs associated with this agreement and the treatment. The Client expressly agrees to indemnify and hold Mobi Cleaning Canada harmless for any actions pursuant to or arising out of this agreement, and as to any loss or damage to any property on the premises, in the impacted area or otherwise. Mobi Cleaning Canada is further not responsible for any damage caused by the negligence or actions of the Client. Client agrees to remove from the service area any item, document, data or other property of value. Any damage done to any property due to the client’s failure to remove items from the area of service before Mobi Cleaning Canada arrives is the sole responsibility of the client.
14. Adults, children, pets and plants, must not be present in the areas that are to be worked on. The commercial cleaning equipment may be hazarded to adults, children, pets and plants. The tools may be loud which may scare adults, children and pets. The vacuum hoses, solutions hoses, carpet cleaning wand, power cords and miscellaneous tools may be trip hazards. The cleaning solutions may be harmful to adults, children, pets and plants. The client takes full responsibility for any damages or harm that may be caused directly or indirectly by not removing adults, children, pets and plants from the work areas.
15. Money back guarantee, there is no money back if the services are completed as agreed to before the work begins and the services are performed within the terms and conditions stated on our website.

CANCELLATION POLICY

By accepting the work order, customer agrees to the following terms.

• Our minimum fee of $150 plus tax is applicable under the following circumstances:
  If you cancel or reschedule your appointment with less than 48 hours notice and/or your spot is not able to be booked for another customer.
• If our technicians arrive at the job site and cannot complete the work due to inaccurate information provided by the customer at the time of booking.
• If our technicians are turned away for any reason initiated by the customer.

AREA RUGS

By accepting the work order, customer agrees to the following terms.

1. Customer understands that Mobi Cleaning Canada cannot be held responsible for defects that may exist in rugs, carpets or any other item when they are placed into our custody. Customer agrees to accept our assessment of the condition of the carpet when received and further releases Mobi Cleaning Canada from any responsibility for defects which appear after soil is removed.
2. Shrinkage may occur in rugs depending on the type and quality. Mobi Cleaning Canada cannot be held responsible for this occurrence; however, we will stretch the rugs as much as possible to return them to their pre-wash conditions.
3. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, Mobi Cleaning Canada can not assume responsibility for these pre-existing conditions. Unstable colors may run when washed – pretesting for color fastness is completed on every rug, but color fastness cannot be guaranteed based on a spot test and Mobi Cleaning Canada is not responsible for dyes which run in the cleaning process.
4. Spots that you cannot see could turn brown after cleaning. Such spots are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Some stains are difficult to treat and while every effort is made to treat all stains, we cannot guarantee complete elimination. Pet owners should know that an odor may sometimes result from a fungus, bacteria, ammonia urine crystals that is released upon washing.
5. Delivery of Area Rugs is estimated between 7-12 business days and shall be deemed approximate and is subject to delays not under control of Mobi Cleaning Canada. Seller shall not be responsible for any failure in delivery for these causes.
6. Light cleaning or “in-home” cleaning of Area Rugs does not reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not. Customer understands that this method can cause immediate and long-term damage to the rug including shrinking, fiber deterioration, trapped soil, and agrees that Mobi Cleaning Canada is not responsible for the outcome of a rug that is cleaned using this method.
7. Rugs made from Viscose/Art Silk are very difficult to clean because of the nature of the material. By accepting this estimate, customer understands the following risks:
   1. Yellowing/Browning often occurs when viscose gets wet. We will try to lessen the color change but will not be able to prevent it completely.
   2. Viscose/Art Silk may fade when cleaned.
   3. Viscose/Art Silk has a tendency to shed, you may notice some pulling and shedding following the cleaning.
   4. Viscose/Art Silk is likely to stiffen when drying, so we will groom it, but it may not be as soft as it was before.
   5. We cannot assume responsibility or replace a Viscose/Art Silk rug damaged by cleaning.
8. Mobi Cleaning Canada will assume no responsibility for Rugs left at our facility for over 30 days after cleaning is complete. Rugs left for more than 90 days will be discarded.
9. Items left more than 21 days will be wrapped for short term storage to prevent re-soiling. Items left more than 60 days will be wrapped for long term storage and shelved. Wrapping fee of $35 dollars plus tax will be added to customer invoice. Mobi Cleaning Canada is not responsible for the condition of any rugs left more than 30 days.

VEHICLES

By accepting the work order, customer agrees to the following terms.

1. All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.
2. Customers should remove all personal belongings, and other significant items from their vehicle prior to the cleaning.
3. Mobi Cleaning Canada will not accept any liability for any damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle. If receiving service at your location, assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
4. If technician does not remove seats. If the customer wants the seats to be removed the customer must do that themselves and take full responsibility of the removal of the seats.
5. Our cleaning times are an estimate only and vary for each customer.
6. Some spots are difficult to treat and while every effort is made to treat all spots, we cannot guarantee complete elimination. Urine or other animal stains can remove the color from fibers and such stains cannot be removed. Pet owners should know that an odor may sometimes result from a fungus, bacteria, urine crystals that is released upon washing.
7. All returned checks are a minimum $50 charge in addition to the amount written.
8. If client or authorized agent is not present during cleaning, Mobi Cleaning Canada will provide the basic deep clean service and will provide no stain removal or additional services unless expressly discussed with the office prior to the appointment. Specific details must be included in the work order and approved by the customer ahead of time.
9. Client’s balance must be paid immediately after the service is performed. 10% compounding monthly interest is charged on any unpaid balance. If Client fails to fulfill any term of this agreement, including defaulting on any payment due, Mobi Cleaning Canada shall be entitled to all collection, legal & enforcement costs arising out of this Agreement, including, all court costs, filing fees, attorney’s fees, interest at the rate of 10%, & any other costs incurred by Mobi Cleaning Canada in attempting to collect or enforce its rights under this Agreement.
10. Customer must notify office of any cancellation at least 48 hours in advance of appointment to avoid additional fees.
11. Customer must report any reappearance of spots, odors or other cleaning related issues within 3 days of service.
12. Customer must report moisture problems within 24 hours of service.

DRYER VENT CLEANING

By accepting the work order, customer agrees to the following terms.

1. Cleaning includes:
   1. Power brush clean or forced air cleaning dryer venting, starting from the exterior of the dwelling, up to 10 feet in length and dispose of lint cleared during this process.
   2. Clean dryer lint trap and dispose of lint cleared during this process.
   3. Clean area beneath dryer and dispose of lint cleared during this process.
2. Appliance must meet code requirements and be in operating condition at the time service begins – Mobi Cleaning Canada must have safe access to, and safe working conditions at and around the appliance. If a vent is found in poor or unsafe condition or is not installed properly and is recommended to be replaced for safety & efficiency but the owner or property manager does not want the vent fixed or repaired, Mobi Cleaning Canada is not responsible for any damages or hazards that may follow which includes but are not limited to fire, poor drying performance, future appliance damage or anything caused due to poor condition of the vent.
3. Additional costs may apply to the customer for cleaning or repairing dryer vents that are badly clogged or in poor condition.
   1. Flexible vinyl vents are not up-to-code and can become a fire hazard. If the customer has an existing vinyl duct or vinyl vent on the dryer duct work. Due to a potential safety hazard Mobi Cleaning Canada reserves the right to refuse any re-attachment of the transition duct or vinyl vent to the back on the dryer after the dryer duct cleaning process is performed. We would recommend a solution for replacement at an additional cost to the customer.
4. Since parts of the exhaust system are hidden in the appliance and conditions of use are beyond our control, we make no warranties of the safety, function of any appliance, increased airflow performance, and none is to be implied.
5. The customer’s appliance can build-up with lint and other debris that accumulate in the internal components over time. Mobi Cleaning Canada is not responsible for loss of lack of air flow or poor drying performance caused from any appliance dryer performance and hazards that may follow which includes but are not limited to fire, appliance failure, future appliance damage, poor drying performance, slow dry or extended dry times, and etc.
6. Mobi Cleaning Canada is not responsible if our equipment gets stuck in walls or ceilings due to broken or damaged vents in the wall. If drywall must be cut open to remove our equipment or fix broken dryer vents we are not responsible for patching the drywall, nor are we responsible for the broken vent. A quote will be given if we are able to fix the vent.
7. While every effort will be made to remove as much dust and lint as possible from around the dryer and at the vent exit from the home, customer should expect some residual dust to remain in those areas. Additional lint and dust will evacuate from the system the first few times you run the dryer after a cleaning.
8. If dryer cannot be moved safely by one person, cleaning will be performed from the side of the system exiting the house. In these cases, we will not clean around the dryer or attempt to check the duct exiting the dryer directly.

AREA RUG “IN HOME STEAM CLEANING”

By accepting the work order, customer agrees to the following terms.

1. Light Cleaning or in-home cleaning of Area Rugs does not remove dry soil or reach trapped dirt at the base of the fibers/weave. This method uses warm water extraction to remove dirt and spots on the surface of the rug. Deep stain removal is not possible. Customer understands that this method can cause immediate and long-term damage to the rug including fiber deterioration due to trapped soil and agrees that MNC is not responsible for the outcome of a rug that is cleaned using this method.
2. Customer understands that Mobi Cleaning Canada cannot be held responsible for pre-existing defects that may exist in rugs or carpets. Customer agrees to accept our assessment of the condition of the carpet when received and further releases Mobi Cleaning Canada from any responsibility for defects which appear after soil is removed.
3. Shrinkage may occur in rugs depending on the type and quality. Mobi Cleaning Canada cannot be held responsible for this occurrence.
4. Fading, Color Changes, Dry Rot due to wear, sunlight, age or deteriorated material which disintegrates in the cleaning process is frequently not noticeable prior to cleaning, Mobi Cleaning Canada cannot assume responsibility for these pre-existing conditions. Unstable colors may run when steam cleaned – Mobi Cleaning Canada is not responsible for dyes which run during the cleaning process.
5. Stains that you cannot see could turn brown after cleaning. Such stains are caused by orange, grapefruit, watermelon or lemon juice; artificially sweetened soft drinks and similar such beverages. Most stain treatments cannot be completed on a rug cleaned in the home.
6. Urine or other animal stains as well as pet oils cannot be removed by steam cleaning – the cleaning process will likely make urine odor more prevalent.
7. Rugs made from Viscose are very difficult to clean because of the nature of the material. Viscose is made of a lot of by-products spun and processed together into staple fiber strands, and you truly cannot know what exactly is in it. By accepting this estimate, customer understands the following risks:
   1. Yellowing often occurs when viscose gets wet. We will try to lessen the yellowing but will not be able to remove it completely.
   2. Viscose does not hold the dye well and may fade when cleaned. We will do a spot test to see how much, but we cannot guarantee the
   3. It has a tendency to shed, so we will be delicate when cleaning.
   4. It is also likely stiffen when drying, so we will groom it, but may not get it as soft as it was before.
   5. We will be very careful and do our best to counter each of these issues, but we may not be 100% successful and cannot replace the rug if further damaged by the cleaning.
8. Shag rugs are not recommended to be cleaned with extraction and results are not guaranteed.
9. Rugs that are damp from cleaning may cause damage to hardwood floors or other water sensitive surfaces. MNC is not responsible for any damage to underlying surfaces during or following a cleaning on these types of surfaces.

Real Results

We take tremendous pride in the results we deliver for our clients. The photos speak for themselves.